- 1. Sign up for a DeepL API/Developer account. If you already have a DeepL API/Developer (!) account, continue with step 3.
- 2. Fill in the details to sign up
- 3. Once your account is signed up/created, go to your DeepL account and copy the ‘Authentication Key’ into the Zendesk app settings ‘DeepL API/Authentication Key’.
- 4. If you also want to use Google Translate for the languages not supported by DeepL, see the Google Translate Installations instructions.
- 5. “Allowed Languages”:
Please add the languages you want to be available for translation in the following format format using ISO 639-1 codes from: https://en.wikipedia.org/wiki/ListofISO639-1codes e.g. ‘de’ => ‘German’, ‘it’ => ‘Italian’
- 6. If you are on the Growth, Professional and Enterprise, make sure you also enable these languages in https://your-domain.zendesk.com/agent/admin/account => Localization => Additional Languages.
- 7. “Agent working language”:
The language customer tickets should be translated to – this is your language/the language you are working in.
Allowed language codes are (use the 2 letter code ONLY):
Chinese (mandarin): zh
Dutch: nl
English: en
French: fr
German: de
Italian: it
Polish: pl
Portuguese: pt
Brazilian Portuguese: pt-br
Russian: ru
Spanish: es
Japanese: ja
- 8. “Agent working language is agent locale” checkbox:
If you have agents speaking different languages, check this if the customer tickets should be translated to the current agent's language. - Now the app is ready to use