Stop wasting your time by manually searching & merging duplicate tickets!
See all new, open or pending tickets of a user in the sidebar & merge them with 1 click using the Zendesk Merge Tickets app!
How It Works:
- If a customer writes multiple tickets in a short period of time, you will get notified in the sidebar.
- By clicking “Merge”, you will be able to automatically merge the duplicates.
- All tickets are merged into 1 ticket & you can reply to all emails.
Features:
- Manual searching & merging takes roughly 3 minutes. Automatic merging takes 2 seconds.
Therefore, this app saves at least 4-5 hours per agent per month on average - Get a Duplicate Notification when a customer has multiple open tickets
- Merge tickets with 1 click
- See & reply to all emails in 1 ticket
- Full automatization of the native & manual Zendesk merging capability
- Simply click Install (on the top right of the Zendesk app store page of this app)
We experienced the struggle of customers sending multiple emails ourselves, which is why we developed the Zendesk Merge Tickets app. We have tested it with 10 000s of tickets to optimize it.
If you need an adjustment or a new feature of the Merge Tickets in Zendesk app, just send us an email to [email protected]
