Stop wasting your time by manually searching & merging duplicate tickets!
See all new, open or pending tickets of a user in the sidebar & merge them with 1 click using the Auto Merge Duplicate Tickets app for Zendesk®!
How It Works:
- Get instant sidebar notifications when a customer has multiple open tickets
- Choose your workflow: auto-merge duplicates or let agents merge them with 1 click
- All tickets are merged into 1 ticket & you can reply to all emails
Features:
- Save 8-10 hours per agent per month on average — automatic merging takes 2 seconds vs. 5 minutes manually
- Get a Duplicate Notification when a customer has multiple open tickets
- Merge automatically or let agents manually review and merge based on your team’s preferences
- See & reply to all emails in 1 ticket
- Full automatization of the native & manual Zendesk merging capability
- Simply click Install (on the top right of the Zendesk app store page of this app)
We experienced the struggle of customers sending multiple emails ourselves, which is why we developed the Zendesk Merge Tickets app. We have tested it with 10 000s of tickets to optimize it.
If you need an adjustment or a new feature of the Merge Tickets in Zendesk app, just send us an email to support@automate-my-store.com
