Are you also wasting your time by manually searching your customer's order details?
Now you can see your customer's last order details & metrics automatically when opening your customer's ticket with the WooCommerce® Zendesk Integration!
How It Works:
- Simply open your customer's ticket or user page.
- You will automatically see your customer's last order details (based on his email address).
- With 1 click, you can see all his orders.
- You can also see all important Metrics: e.g. Customer Lifetime Value (CLTV), Avg. Order Amount, Customer Since, Number of Reviews,….
Features:
- Save 41 seconds per ticket on average – this means cost savings of 6-8 working hours per month per agent
- Automatically view the last order details at a glance
- View all orders of the current support ticket's customer with 1 click
- Track the customer lifetime value (CLTV), avg. order amount, customer since, number of tickets, number of reviews
- Based on the metrics the calculated customer's score shows your support how valuable the customer is for your business
- If you have problems with a customer you can block him from ordering again using an advanced algorithm (name, e-mail, address, IP-address) from your WooCommerce order backend
- Works with multiple WooCommerce stores – automatically matches the customer to the corresponding store
- Compatible with Returns & Exchanges Pro – view the number of returns, the latest RMA cases & all past RMA cases of the current customer
- Fully WPML (multi-language) compatible
- Installation within a few minutes Installation Instructions
- Full HTTPS encryption and GDPR compliance
We have developed the WooCommerce Zendesk Integration for our customer support. It helps us understand who the customer is, what he needs & how we can serve him. We have tested it with 10 000s of tickets to optimize it.
This app is also available for Zendesk Chat and Zendesk Sell.
If you need an adjustment or a new feature, just send us an email to [email protected]
