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Provide high quality & consistent chat service with the Customer Service Guide for Zendesk Chat™! The decision tree will improve your one-touch resolution & reduce your handling time!
Interactive decision trees reduce complex requests to a few clicks. It makes it easy for your agents and customers to understand technical processes and troubleshooting issues.
How It Works:
- Create decision trees for your most common requests.
- When a chat opens, the Customer Service Guide for Zendesk Chat will automatically open.
- You can search for your current case, and click through the decision tree.
- Now your chat service will always be the same high quality & consistency, no matter who chats.
Features:
- Create decision trees for your chat service
- Automatically use the decision tree for every chat
- Helps you provide high quality & consistent service
- Improved One Touch Resolution
- Reduced Average Handling Time
- Improved Customer Satisfaction
- Improved Customer Experience
- Works with multiple WooCommerce stores – automatically matches the customer to the corresponding store
- Installation within a few minutes Installation Instructions
We have developed the Customer Service Guide for Zendesk Chat for our own chat service. It helps us reduce complexity & keep our service at a consistently high level. Now, no matter who chats, we can provide the same quality in service. We have tested it with 10 000s of chats to optimize it.
This app is also available for Zendesk Support.
If you need an adjustment or a new feature, just send us an email to [email protected]
